Nowadays, there are all kinds of third party logistics providers to ensure that you can meet your targets without skipping a step. Some care needs to be taken, however, to ensure that you are choosing the right 3PL service provider. Choosing the right partner makes all the difference in the journey, the destination, and the rewards.
So how do you go about choosing the right third party logistics provider? How do you pick the one that will make the right difference for your operations? The answer is simpler than it seems at first. If you do your homework before making a selection, you can most likely avoid the common pitfalls of outsourcing. Here are some things to look out for:
Reach
Obviously, the main attraction of any third party logistics provider is their ability to source a wide variety of talent. You want to select a 3PL service provider who has offices in multiple countries. The right company will be able to have a wide outreach, which will help them find the right kind of solutions for you. So make sure your final selection takes this into account.
History
A 3PL service provider that has been around for ages probably has more experience and contacts in the business. They’re usually also more focused on the company’s image and reputation. Such third party logistics providers can show you their growth maps and how they adapted to previous changes in the sector. This will give you a good idea of what to expect.
Technology
For any firm to be successful in this day and age, it should use technology to its advantage. Find out how your 3PL service provider uses technology to give it an edge. The amount of technology they use can show how much they invest in the solutions they offer. You can gauge how well the third party logistics provider is keeping up with the times and whether they can work magic for you.
Customisation
One of the hallmarks of a great 3PL service provider is the ability to offer tailor-made solutions for different clients. All companies have different priorities, workflows, requirements, etc. and a good third party logistics provider knows that. Any company worth its salt will be able to offer you solutions that work for you. This frees you up to focus on growing your business.
Scalability
A small third party service provider can fulfil your needs today, but what about tomorrow? If you think your requirements will grow and you want a long-term commitment from a 3PL service provider, you should consider bigger firms. Being able to keep up with your growth and needs is something that all good logistics providers will be able to provide for your company.
Customer Relations
A 3PL service provider that wants to build its client-base will always prioritise customer service. They are ready to meet, video conference, call, etc. when required. They’re quick to respond in case of any confusion or snag. They will keep you informed about any changes, delays, hiccups, etc. In short, the right third party service provider will show you that they care about nurturing the relationship.
Stability
One good rule of thumb when selecting a 3PL service provider is to check the stability. All companies go through changes, but they shouldn’t happen all the time, at all levels. Frequent changes in managerial positions, business processes, and plans offered can reveal internal issues that might affect work. A good third party service provider embraces changes but isn’t forced to accommodate them.
Specialty
If you have very specific needs, you might want to tie up with a 3PL service provider that specialises in that area. More specialised third party service providers can often meet seasonal demands, legal requirements, fluctuations, etc. with more ease. Their expertise in their field means they can firmly and expertly guide you and support your growth.
Omnichannel Expertise
Briefly, omnichannel expertise means providing a consistent customer experience across all digital and real platforms. This method aims at creating a great customer experience while meeting your clients at the right place and time. A dedicated 3PL service provider can provide end-to-end assistance. A great third party service provider will provide a great customer experience.
Growth Mindset
Good 3PL service providers can almost become an extension of your company. To ensure accurate delivery, they will seek improvements based on feedback and data. An ethical third party service provider will usually keep reviewing and refining their work. They show a commitment to constant learning and evolution. Companies like this learn from their mistakes and lead to better results in the long run.
This is by no means a definitive list of how to choose the right third party service provider. Logistics companies have many nuances in their needs, and only after careful consideration can you make a selection. If you’re looking for skilled talent from Asian or African countries, you can contact Novalife and let us find the right solutions for you. See our reviews to learn more about us!
